Terms of Delivery

Shipping Switzerland
Ordered products will be delivered to any location in Switzerland and Lichtenstein within 1 – 3 working days with Swiss Post (Post Pac Priority).

Shipping Costs
The shipping costs include packaging fees and postage costs. Two different orders cannot be merged. The shipping costs are calculated separately for each order.

Shipping costs: CHF 12 .–
Free shipping from order value: CHF 150 .–
Pick up at the boutique: free of charge

Shipping Worldwide
Since the delivery times and shipping costs differ from country to country, please check the delivery time and costs for your destination during the ordering process.

Terms of delivery 
The delivery of the ordered items is at the expense of the customer. The company is not liable for non-delivery or late delivery of the goods due to incorrect specification of the delivery address by the customer or absence of the recipient. The expected delivery times are guidelines. For delivery delays through no fault of your own, e.g. due to force majeure, traffic jams, bad weather conditions etc., the company is not liable and they do not entitle the customer to withdraw from the purchase contract or to claim damages.

Transfer of risk, insurance
The company delivers to valid postal addresses within Switzerland and Lichtenstein and to selected countries worldwide. If the customer picks up the goods at the company’s premises, the risk of accidental loss or accidental damage passes to the customer when the goods are handed over. If the company sends the goods to the customer, the risk passes to the customer when the goods are handed over to the customer by the carrier. If the delivered products have obvious material or manufacturing defects, including transport damage, the customer is obliged to report such defects to the delivering company (Schweizer Post AG / Fedex etc.) and then to the company immediately after receipt, at the latest after 2 working days. Furthermore, the customer is obliged to keep all material (including packaging material) until the case has been settled.

Right of Withdraw
There is a limited right to withdraw from ordered goods. Since the purchase involves groceries, a withdrawal from the contract by the customer after the order has been accepted by the company is not possible.

Schaffhausen, January 14th, 2020

Company

Contact

>  About

Locations

Jobs

>  Impressum

Social Media

Newsletter

Subscribe to our newsletter now and receive informations about new products and special offers.

This contact form is deactivated because you refused to accept Google reCaptcha service which is necessary to validate any messages sent by the form.

All products are made by hand in our manufacture in Schaffhausen. We only use the best, selected ingredients.

  • Worldwide shipping
  • Free shipping from CHF 60.– (CH / FL)
  • Delivery within 48 – 72h (CH / FL)
  • 3D Secure
  • VISA / Mastercard
  • Paypal
  • Prepayment
  • Manufacture +41 52 625 43 55
  • Chocolate Shop +41 52 620 26 00
© Copyright 2010 - 2020 - Thomas Müller Chocolatier